Jobs remain paused in the printer queue instead of printing

  1. Right-click on the Printer object in Pcontrol or the Printers and Faxes folder on the print server. Verify that “Pause Printing” is not checkmarked.
  2. If User account balances and Log File is enabled in the Pcounter printer profile, verify that the user who printed has a sufficient Account Balance to print the job.
  3. In the Printer Profile, check the Rules tab and verify that no rule has been enabled to pause print jobs that matches the names of unreleased documents in the queue. 
  4. In the Printer Profile, check the Settings tab. If Popup is enabled, make sure that the Popup application has been loaded on the workstation that originates the print job. The “Keep jobs paused after Popup” option should only be enabled if you are using the Popup with Pcounter Station, Pcounter Pro, or a Pcounter Embedded product to release print jobs.